If your seeds haven't sprouted, don't worry; our Germination Guarantee means we've got you covered, as long as you've used our paper towel method and can provide a few photos as evidence.

Am I eligible?

To make a claim, you need to meet the following requirements:

• You used the paper towel method as described in our Germination Guide.
• You’ve given the seeds ample time to germinate (usually happens within 1-5 days, but they can still sprout after 10 days).
• You can provide photos of your germination attempt (seeds on a damp paper towel, with a newspaper or phone showing the date visible).
• If it's been more than 120 days since delivery, you'll also need to include photos showing how the seeds were stored.
• The claim covers one germination session per order; if you germinated seeds from the same order at different times, only the seeds included in your current claim are covered.

How to submit a claim

Contact our customer service team with your order number and supporting photos, and we'll take it from there.